Jta99's Privacy Policy — Your information is fully protected

0Introduction

Jta99 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting user privacy is one of the most important responsibilities of any digital service. When you open an account, play, or visit our website, certain information is collected. This privacy policy gives you a full and transparent picture of how that process works.

This policy applies to jta99's website, mobile app, and all related services. By using jta99, you are agreeing to this privacy policy. Please read it carefully in full. If you have any questions, feel free to reach out to our support team.

1What information we collect

Jta99 collects various types of information from members. This data comes through two main channels — information you provide directly, and information collected automatically from your device or browser.

• As part of the KYC (identity verification) process, you may be asked to provide a photo of your national ID or passport.
• Messages and information you share in support chat may be stored.
• When a promotional offer is claimed, the relevant details are recorded.
• Information from voluntarily submitted surveys or feedback is also stored.

2How Your Information Is Used

Jta99 uses collected data only for specific and legitimate purposes. We never use your personal information unnecessarily or sell it to third parties.

• Account management: To create and maintain your jta99 account.
• Identity Verification: To confirm your identity in compliance with KYC regulations and to prevent fraud.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To resolve your issues and respond to your enquiries.
• Security Monitoring: To detect and prevent suspicious activity.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze and improve your gaming experience.
• Promotional Communications: To send you information about bonuses and offers, with your consent.

3Data Retention & Duration

Jta99 stores your information on secure servers protected by modern encryption technology. Retention periods vary depending on the type of data and applicable legal requirements.

• All personal and transaction data is retained for as long as the account remains active.
• Even after account closure, data may be retained for up to 5 years due to legal obligations.
• KYC documents are stored securely once verification is complete.
• Log files and device information are typically retained for up to 90 days.
• When a data deletion request is submitted, any information beyond what is legally required to be retained will be erased within a reasonable timeframe.

4When and With Whom Your Information Is Shared

Jta99 never sells your personal information. However, limited data may be shared in certain specific circumstances.

• Payment Provider: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to complete transactions.
• Legal authorities: Information may be disclosed in response to a valid request from a court or government authority.
• Technology Partners: Limited data may be shared with trusted technology partners who help operate the platform; however, they are required to comply with our privacy policy.
• Fraud Prevention: Information may be shared with relevant authorities in connection with investigations into money laundering or fraud.

5Cookies and tracking technologies

Jta99 uses cookies and similar technologies on its website. Cookies are small text files saved to your browser that help enhance your experience.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Helps monitor site usage to improve your experience.
• Performance Cookies: Used to measure page load speed and identify technical issues.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

6Security Measures

Jta99 uses industry-standard security technology to protect your privacy. Our security infrastructure is continuously updated and improved.

• 256-bit SSL/TLS encryption is used for all data transfers.
• Passwords are stored in a hashed and salted format — they are never visible to anyone.
• Two-Factor Authentication (2FA) is available.
• A real-time fraud detection system is active.
• Regular security audits and penetration testing are conducted.
• Limited access policy — only authorized personnel can access the data they need.

7Your rights

As a jta99 member, you have several important rights regarding your personal information. We respect these rights and make every effort to fulfill them as promptly as possible.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

8Protection of minors' data

Jta99 strictly prohibits account registration by anyone under the age of 18. Our platform is for adults only. Age is verified during registration and re-confirmed through the KYC process.

• Jta99 does not knowingly collect any information from individuals under the age of 18.
• Any account found to belong to a minor will be closed immediately.
• All associated data will be securely deleted.
• If you have any suspicions, please contact our support team immediately.

9Changes to the Privacy Policy

Jta99 may update this privacy policy as needed. Members will be notified of any significant changes via email or platform notification.

• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• You can request archived versions of previous policies from our support team.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our support team. jta99 is committed to protecting the privacy of all its members.

• An initial response is typically provided within 3 business days.
• Complex requests may take up to 30 business days to process.
• You can also raise basic privacy-related questions via live chat.